Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the courier’s website. Simply click on the link and enter your tracking number to view the status and estimated delivery date of your package. If you encounter any issues or need further assistance, our customer service team is always here to help.

Yes, we want you to love your purchase from Moonhalt & Co.! If you’re not satisfied with your jewellery, we offer refunds or exchanges within 7 days of delivery. To be eligible, the items must be unworn, in their original packaging, and accompanied by proof of purchase. Refunds will be processed to your original payment method, while exchanges can be made for an item of equal or lesser value. Please note that personalized or custom items may not be eligible for refunds. For more details, visit our Return Policy page or contact our support team.

Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us by emailing support@moonhalt.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours, ensuring you get the help you need as quickly as possible.

Absolutely! At Moonhalt & Co., we prioritize quality and comfort, using hypoallergenic materials that are free from nickel and other common irritants. Our jewellery is thoughtfully designed to ensure it is suitable for individuals with sensitive skin. You can wear our pieces confidently, knowing they are crafted with your comfort in mind.