Return & Exchange Policy – Moonhalt & Co.

At Moonhalt & Co., we strive to ensure your shopping experience is seamless. However, in specific situations, returns and exchanges will only be accepted under the following conditions:

1. A replacement will be provided if the order is delivered damaged.
2. If you receive an incorrect order, we’ll make it right with an exchange.
3. A refund will only be issued if the product is out of stock.

Size Issues

Refunds will not be issued for size concerns; exchanges can be made based on our availability.

Cancellation Policy

• Prepaid Orders: Strictly non-cancellable once placed.
• Cash on Delivery Orders: Can be canceled before shipment.

Items Not Eligible for Exchange

• Packages lost in transit when sent by the customer.
• Packages refused by the recipient.
• Products returned in used, damaged, or altered condition.
• Failed deliveries due to incorrect address/contact details or recipient unavailability. Customers must bear reshipment charges in these cases.
• Minor variations in jewelry color or design due to handcrafting.

Refunds for Customer’s Fault

If products are returned due to customer error (e.g., incorrect address or non-acceptance of delivery):

• Only 50% of the product amount will be refunded within 10–15 days after receiving the returned product.
• Reshipment charges: ₹80 for prepaid orders and ₹120 for COD orders.

International Orders

We do not provide a reverse pickup facility for international orders. Customers must bear all shipping charges for returns/exchanges, including brokerage or customs fees.

Refund Policy

For prepaid orders:

• Refunds will only be issued for out-of-stock items, not the entire order.