Crystal Butterfly Pendant Necklace

At Moonhalt& Co., we are committed to ensuring a seamless shopping experience for our customers. Here’s everything you need to know about our delivery and return policies, as well as how to care for your beautiful accessories.

Delivery Details

1. Shipping Timeframes:

• Standard Delivery (Domestic): 5–7 business days.
• Express Delivery (Domestic): 2–3 business days.
• International Delivery: 7–14 business days (depending on the destination).

2. Shipping Costs:

• Standard Shipping: Free on orders over Rs. 799/- .
• Express Shipping: Additional charges apply based on location.

3. Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery in real time.

4. Delivery Partners: We partner with reliable courier services to ensure timely and safe delivery.

Note: Delays may occur due to holidays, weather conditions, or unforeseen circumstances, but we will keep you informed throughout the process.

We want you to love your Moonhalt& Co. accessories. If you’re not completely satisfied, we offer a hassle-free return and exchange process.

1. Eligibility for Returns:

• Items must be returned within 14 days of delivery.
• Products should be unworn, undamaged, and in their original packaging with tags intact.

2. Non-Returnable Items:

• Personalized or custom-made items.
• Items purchased on final sale or clearance.

3. How to Initiate a Return:

1. Contact our Customer Service at support@moonhalt.comor via our website’s return portal.
2. Provide your order number and reason for the return.
3. Once approved, you will receive return instructions and a shipping label if applicable.

4. Refunds and Exchanges:

• Refunds: Processed within 7 business days after the return is received. Refunds will be issued to the original payment method.
• Exchanges: Available for the same item in a different size or style (subject to availability).

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Our accessories are crafted with care to ensure longevity. Here’s how to care for your Moonhalt& Co. pieces to keep them looking their best.

1. Composition Details:

• Gold-Plated Jewelry: Made with a durable base metal and coated with high-quality gold plating.
• Sterling Silver Jewelry: Crafted from 925 sterling silver for lasting shine.
• Gemstone Jewelry: Features ethically sourced semi-precious stones.
• Pearl Jewelry: Uses cultured pearls with a radiant, natural luster.

2. Care Instructions:

• Avoid Water & Chemicals: Remove jewelry before showering, swimming, or using lotions, perfumes, and cleaning products.
• Clean Gently: Use a soft, lint-free cloth to clean and polish your accessories regularly.
• Store Properly: Store each piece separately in a soft pouch or jewelry box to prevent scratching and tarnishing.
• Avoid Impact: Handle your accessories with care to avoid damage from drops or hard surfaces.

Tip: For long-term storage, use anti-tarnish strips to maintain your jewelry’s brilliance