We want you to love your Moonhalt& Co. accessories. If you’re not completely satisfied, we offer a hassle-free return and exchange process.

1. Eligibility for Returns:

• Items must be returned within 14 days of delivery.
• Products should be unworn, undamaged, and in their original packaging with tags intact.

2. Non-Returnable Items:

• Personalized or custom-made items.
• Items purchased on final sale or clearance.

3. How to Initiate a Return:

1. Contact our Customer Service at support@moonhalt.comor via our website’s return portal.
2. Provide your order number and reason for the return.
3. Once approved, you will receive return instructions and a shipping label if applicable.

4. Refunds and Exchanges:

• Refunds: Processed within 7 business days after the return is received. Refunds will be issued to the original payment method.
• Exchanges: Available for the same item in a different size or style (subject to availability).

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.